CARER TICKETS

The policy adopted by Artrix regarding the allocation of free carer seats is aimed at ensuring that where assistance is required from a personal care assistant or essential companion in order to enable attendance at a performance, that, where availability exists, a free carer seat shall be allocated.

Proof of eligibility that a carer ticket is required to enable attendance at a performance can be provided on the production of the following:

CEA Card – (www.ceacard.co.uk) a national cinema scheme which requires proof of eligibility and Benefit/Allowances (not Blue Badge or employment/Support Allowance benefit).  The card has a photograph and is valid for one year from the issue.  The card allows ONE free carer seat when attending a film, show or similar.

Access Card – (www.accesscard.org.uk) this card has different symbols relating to the needs of the person applying for the card.  E.g. wheelchair access, carer support required, visual impairment etc.  The card issuers expect proof of current benefit entitlement, level of need and description of the support needed by a carer.  Needs are checked and this symbol - +1 or +2 relates to their being entitled to a carer seat(s) and, where available, seats will be provided as shown on the card (these may be free standing seats near, but not next to, the disabled person)

DID Card – (did-card.co.uk) a national DID card removes the need for individuals to carry their paper documentation and has a photograph.  They’re only issued to disabled people who have a proven disability and/or have provided medical evidence.

If you are not in receipt of any of the above cards, allocation of a carer seat cannot be automatically issued simply upon request.  Where none of the above proof of eligibility exists, customers can request that seats are reserved and apply for a card, if time allows and subject to availability of seats.

Blue Badge – there are many reasons why a Blue Badge might be issued relating to parking and access, and there are many Blue Badge holders that do not need any assistance or Carer to attend events at Artrix.  Therefore, we do not accept Blue Badge as automatic need to a carer seat.

If you have any queries or complaints regarding this policy, please call or email our Box Office via email: boxoffice@artrixbromsgrove.co.uk for further assistance.

Please note that carer tickets are not available to book online and must be via our Box Office: boxoffice@artrixbromsgrove.co.uk